Anfibiastore.com Review Anfibiastor is an Untrustworthy Tools Store- (BEWARE)

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BSTN STORE Reviews

113 • Average

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Reviews 113

Very bad experience return policy is a lie

J’ai retourner une commende chez eux le lendemain de la réception
J’ai la preuve qu’ils ont reçue la commende et ils refuse de me rembourser sans aucune raison le service client n’est pas efficace et de très mauvaise fois

I returned a parcel right after I received it and I follewed all the returns instructions
I have the proof that they received the parcel with signature and they still didn’t refund me after 1month lack of professionalism

Ordered shoes

Ordered shoes, took a little longer than 3-5 days but very pleased with quality.

Excellent service

Excellent service. Ordered nike air max 720 on Thursday was delivered to London by sat.

Received the wrong item, customer service handled poorly

I ordered a pair of shoes and a duffel bag, size small. I have received the items in 5 days, but the duffle bag was size medium, not small.

When I contacted the customer service, they checked the order and realized about the problem, but told me that the item in small is no longer in stock and in order to get a refund I should post the item back. To post it back, I need to go to the Post office, they won’t send a courier at home. So customers need to waste their time to remediate the merchant’s error.

The worst thing is that the item is still in stock, just with a different color. They should have sent a courier with that item and collected the wrong one, but that didn’t cross their minds.

I’m giving two stars instead of one because the shoes are fine and they did send me a free return label:

“we apologize that you have received the wrong item, we made a mistake here, but it is human and can happen.
For that reason we have created a free return label so that you can send the wrong size back, this is a service we have offered”.

I see a lot of reviews about bad…

I see a lot of reviews about bad service. I ordered my shoes and they arrived with me 5 days later. If you want updates on your order I suggest using Facebook as they seem to be a lot more active on there. But overall a faultless experience from a perfectly professional company!

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Avoid. Don’t risk it

I took a risk ordering from this site as I saw quite a few bad reviews but decided to go ahead as I really wanted to buy the shoes they had on sale. I would say honestly that if you know 100% that you will keep the item you buy, this company is ok. The package shipped in good time and was fully tracked.

The problems started when I had to return the trainers I purchased. Mostly my fault as I couldn’t find a UK size guide and took a poorly educated guess due to different sites giving different conversions which ended up with me ordering the wrong size. I filled out the returns form exactly as instructed on the form and sent the trainers back with tracked international delivery (which cost me £10 in itself). After about a week I got a notification that the trainers had been accepted and signed for at the address, but from that point onwards heard nothing more from BSTN. When sending the return, my chosen courier sent them an email notification, and once delivered I also tried to get in touch by email to chase the refund but got ignored. Only today (9th January) because I have now opened a claim in paypal have I got a response (the trainers were accepted by them on the 23rd December). Unfortunately BSTN are deciding to claim they never received a return from me, even though I have provided proof of delivery and proof that I sent the parcel to the correct address as specified on their site and in their paper returns form. I don’t know how long it’s going to take now before I get my money back, hopefully paypal resolve this in my favour as the proof is there in front of them. Thank god I sent tracked and thank god I paid with paypal as they have buyer protection. I’m sure BSTN con a lot of people who try and save on delivery costs by claiming they never receive the items.

To summarise, I just don’t think it’s worth the risk ordering from this site. They might tempt you with the lowest prices around but there is a reason for this – their customer service is almost nonexistent and they are dishonest with their returns policy. Now I am £80 poorer with no idea if I’ll see that money again. Hopefully if they see this review it might encourage them to actually respond in a timely fashion and sort this out for me.

If you’re like me and are debating whether this site is legit, you will probably receive your goods but good luck to you if you need to return them as they won’t easily let go of your money. Avoid.

Update: Paypal refunded me my money after finding BSTN to be falsely disputing delivery. Please be wary of this company

Bathstore Reviews – www.bathstore.com

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Latest Reviews

“Terrible Service and Shocking Customer Service”

Written on: 02/05/2020 by Dontusebathstore (1 review written)

Ordered a bathroom suite and when it arrived found the sink broken in half, how they never noticed at the warehouse is beyond me. After a week of hearing nothing from Bathstore regarding a replacement, had to call and they claimed they knew nothing about it! Three deliveries later, I finally got an intact sink. Unfortunately the bath front was also damaged and that took another 3 deliveries, all of which were damaged. Had to drive to the store and collect a display bath front in order to… Read Full Review

Dagnabit1956’s Response to Dontusebathstore’s Review

Written on: 20/06/2020

There are official reports that BS are on the brink of financial collapse and may go into administration next week best get any probs you have sorted PDQ and your warranties may be worthless.

“Appalling customer service”

Written on: 22/02/2020

I went to the Sevenoaks Branch, and ordered £1,000 bathroom. The taps on the invoice were not those I’d ordered, so I called to inform them. They don’t answer the phone, so I left a message and asked to be called back. I also sent an email with the same information. As they didn’t call back, I tried again 2 or 3 times. Then again the next day. I finally called head office, and within half an hour, the manager was suddenly less busy, and called me back. He promised to confirm in writing that… Read Full Review

“Don’t use Bathstore! ”

Written on: 26/10/2020 by Sparkleysue56 (1 review written)

Bathroom was lovely at first. Fitter was friendly and courteous until there was a problem then he was uninterested and aggressive. Tiurns our he holds no formal qualifications and is actually a theif!! (Never returned to do jobs he was paid for by my friend and others) I got a five year guarantee not worth the paper it’s written on as, surprise surprise most things are only covered for 2 years however no terms and conditions were attached to said guarantee. We measured our bathroom and… Read Full Review

Dagnabit1956’s Response to Sparkleysue56’s Review

Written on: 22/01/2020

I worked in sales at a B/S showroom for five awful years and dreaded the phone ringing because I knew that 4 out of 5 calls were complaints and I was sat at the phone that took incoming calls, I have bought a new bathroom for my own home but I buy brand named goods only strictly no junk that way I can get replacements easy and know they will last and maintain their appearance, I bought a carron bath and Armitage pottery and pegler taps. B/S import mainly from the far east. It looks lovely in the showroom doesn’t it .

Sparkleysue56’s reply to Dagnabit1956’s Comment

Written on: 22/01/2020

Yes it does! When I posted this review I received an email from a supervisor who wanted to help. I was then contacted by the relevant department who said once again they wouldn’t help. A fitter who came out to look wasn’t impressed with my tiles and told me the bath store had recently changed their tile supplier, something they’ve denied. They told me the tiles were dull and marked due to me using a ‘heavy duty tile cleaner’ which I’ve never used. I was then advised to use a specialist ‘heavy duty tile cleaner’ to rectify the problem, how contradictive is that. Furthermore the tile cleaner cost me £12 and it made no difference. Initially when I emailed in, the person who answered me thought he was emailing a colleague and he said in the email quote” what have you said to this woman because I don’t want to say something different”. He nearly sh.. himself when I said you’re talking to THIS WOMAN!, unbelievable

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